In June, I got the chance to try IGP.com which is short for Indian Gifts Portal. It is an online gifts store which specializes in gifts for all ages and occasions.
I ordered Dairy Milk and Ferrero Rocher Cake Arrangement worth Rs. 1250 and Half Kg Round Chocolate Cake with Chocolate Cream Flowers worth Rs. 745 on 19th June. I forgot to check whether the cake was egg-based or eggless.
So I mailed them: “Hey, I think I have ordered cake with egg base. Could you please change it to eggless base?”. I was waiting for their acknowledgement but didn’t get any.
Next day, I got an email from IGP which said: “Hi Tarun, please find the payment link, let me know once the payment is done.” Since the order was prepaid and nothing was mentioned on the email about the reason for payment, I asked: “Hi Chetana, which payment are you talking about?”.
I immediately got a call from a rude guy at IGP. He was talking like I owned them some big amount. Then I got to know that they were asking Rs. 50 for eggless cake. Its price was Rs. 795.
The guy was rude for just Rs. 50 when I just asked the reason. Had they mentioned the reason for payment on email, I would have instantly paid them without asking.
Anyway after this call, I paid the Rs. 50 online. But this was a big question on customer friendliness of IGP staff.
Later on that day, I received the chocolate cake. It was delivered straight from a bakery shop. Cake was good.
Next day, I received the Dairy Milk and Ferrero Rocher Cake arrangement. I stored them on fridge.
When I took one Ferrero Rocher later in night to eat, I found the taste bad like it had been expired. Then I contacted IGP customer service.
Dipti Poojari, Lead – Customer Excellence from IGP was very helpful and replaced the chocolates arrangement. This restored my faith in IGP’s customer service.
Indian Gifts Portal (IGP.com) specializes in flowers, cakes, chocolates, personalized products, festival merchandise, kids, home & living and fashion categories. They ship orders to 150+ countries (including USA, UK, Australia, Canada etc.) and 7,000+ pin codes in India.
They have same day delivery network in 300 cities in India. They have category-wise gifts and also gifts based on personality like Karwa Chauth gifts which is coming soon.
Overall my experience was neutral. But in the end, they helped me in restoring my faith in them. I recommend IGP for ordering gifts online.